Last updated: July 2026
Refund Policy
This policy explains the refund terms and process for 2HVPN subscriptions. Before applying, check the payment records in your account and submit a ticket through the user panel. Refund decisions are based on order records, payment receipts, and the verification results documented in the ticket.
Refund Window and Eligibility
You can request a no-questions-asked full refund within 60 days of your first payment. You do not need to explain why you no longer wish to use the service. A connection issue report, troubleshooting, or switching routes is not a prerequisite. The refund window starts from the first payment recorded in your account; the ticket submission timestamp determines when you applied.
Please specify which orders you want refunded. If your account includes a monthly subscription, data package, upgrade, or other payment, list each separately so the amounts can be matched to the correct orders. Later payments do not restart the refund window for your first payment. If there are multiple orders, the specific refund scope will be confirmed item by item in the ticket.
Monthly subscription data resets each month on the activation date. Data packages remain available until used and never expire. These usage rules do not extend the refund window. Requests made after the window are outside the scope of this policy, but you can still submit a ticket to investigate duplicate charges or payment record discrepancies.
Usage Records and Unusual Cases
Normal connections, client imports, and data use within your plan allowance are not excluded from the refund commitment above solely because the service has been used. This policy sets no additional data-usage percentage threshold and does not use the number of connections as a basis for refund decisions.
If there is unusual usage beyond your plan allowance, a dispute over order ownership, suspected unauthorized use, or a possible breach of the terms of service, the account and payment records must be reviewed. The grounds for an unusual-activity review and a refund request should be explained separately; a vague label such as “violating account” is not an adequate explanation.
Unpaid orders have no completed payment to refund, and the same payment cannot be refunded twice. If the payment status differs from what your account shows, keep your payment receipt and submit a ticket. Do not assume that a discrepancy in the account display means a refund has been completed.
How to Apply and What to Provide
Sign in to the user panel, open the ticket page, state that you are requesting a refund, and provide the order number, payment method, payment date, and amount paid for each order. If you made multiple payments, list the details separately to avoid mixing subscription orders with data package orders.
If supporting documents are needed, provide a payment record that identifies the transaction and hide any information unrelated to this request. Do not submit your account password, full subscription link, payment password, or wallet private key; these are not required to verify a refund.
After submitting your request, keep the ticket open and use the same ticket to provide additional information and check its status. If information is missing during verification, you should be told what needs to be provided. Once a refund is confirmed, the relevant orders and service benefits should be identified so you can keep a record.
Refund Channels and Payment Methods
2HVPN supports Alipay / WeChat Pay / USDT. Refunds are generally returned through the original payment channel and are based on verifiable records of the original transaction. Whether an Alipay or WeChat Pay refund can be returned directly depends on the transaction status and the payment channel's actual capabilities.
USDT transfers do not use the same transaction-reversal process as Alipay or WeChat Pay, so a refund should not be understood as reversing the original on-chain transaction. If a refund is to be returned by transfer, confirm the receiving network, address, and refund amount through a ticket after your account has been verified. Do not send funds to an address that has not been confirmed.
If the original channel cannot return the funds or an alternative route is needed, the reason and handling method should be explained and confirmed first. Any network fees, currency, or amount checks should be clearly explained before processing. This policy does not set fixed fees or conversion rates that are not listed here.
Refund Status and Disputes
Receiving a refund request, completing verification, initiating a refund, and the funds arriving are separate statuses. The arrival time depends on the payment channel, the original transaction status, and on-chain confirmations. This policy does not promise a standard arrival timeframe; check ticket replies and payment channel records for specific updates.
If you have been notified that a refund was initiated but the funds have not arrived, ask for a status check in the original ticket and review the transaction details in the original payment account. If the recipient information is incorrect, report it in the ticket as soon as possible. Whether a completed transfer can be recovered must be assessed based on the circumstances.
If you disagree with the refund scope or outcome, add order evidence to the original ticket and request a review. Other account and service rules are available in the Terms of Service; information about handling application materials is in the Privacy Policy.